Status of FactSage Dongles

FactSage 7.0 - Status of FactSage Dongles

(FactSage Menu > 'Tools > FactSage dongle status > Explanation of dongle status ...')

In order to activate a Standalone version of FactSage, a MemoHASP dongle (also known as a hardware lock or security key) must be inserted into a USB port of the PC. The MemoHASP dongles are also referred to as a Sentinel HASP and more recently Sentinel LDK keys. The dongles are supplied by SafeNet Inc.

The dongle red light or LED glows continuously when both the dongle and its drivers (files) are installed correctly.
If FactSage issues an error message about a 'missing or invalid FactSage HASP security key' it goes into the FactSage SetUp mode with a green screen. There are various factors that cause this to happen.

There is a new option in FactSage 7.0 that displays the status of the FactSage dongle attached to the computer. This helps you to determine the source of the error message.
Run FactSage 7.0 and display the FactSage Main Menu Window.
Click on 'Tools > FactSage dongle status > Dongle status display ... '

The 'FactSage dongle status' Window shown here is for an installation where a valid FactSage dongle is attached and everything is in order (i.e. 1. - 5. All OK).
List of possible error messages in FactSage dongle status :

1. - Dongle drivers out of date or not installed

If the dongle is firmly attached to the computer but the red light or LED does not glow continuously then the drivers (files) have not been installed correctly.

The Sentinel HASP dongles can only be accessed by FactSage if the recent Sentinel dongle drivers (files) have been installed on the computer.

FactSage 7.0 employs new installation software from SafeNet Inc. and it is now fairly straight forward to install the drivers. For detailed information go to How to Install the Sentinel HASP Drivers and follow the instructions.

2. - Dongle not detected

After the dongle drivers are installed and the dongle is attached, after a while the dongle red light or LED should glow constantly.

Only FactSage dongles issued by the CRCT (IDs 1 - 1000, code AQWDB) and GTT-Technologies (IDs 5000- 6000, code KEYKE) can be detected by FactSage 7.0 .

3. - Invalid customer ID stored in dongle

This is the case where the FactSage dongle attached to the computer is for a different customer.

4. - Dongle factory ID missing from profiles file

Each dongle has a unique factory ID (e.g. 12345678). This value must stored in the user profiles file (e.g. Profiles70.ini) which is stored in the \FACTDATA folder. This is a new security feature in FactSage 7.0.

Please contact us if the dongle factory ID is missing from your profiles file.

5. - Dongle expiration date stored in profiles file has passed

The dongle expiration date (mm yyyy) listed in the profiles file has passed. This date is stored in te profiles file. We can activate a particular dongle and change its 'expiration date' by editing your profiles file which you can then download. Please contact us.

FactSage 7.0 - How to Install the Sentinel HASP Drivers

(FactSage Menu > 'Tools > Sentinel Security Key > How to Install the drivers.')

If the dongle is firmly attached to the computer but the red light or LED does not glow continuously then the drivers (files) have not been installed correctly.

FactSage 7.0 employs new installation software from SafeNet Inc. and it is now fairly straight forward to install the drivers. There are two ways to install the drivers.

1. Express driver installation

This is a fast and efficient way of installing the Sentinel dongles drivers. In most cases the following instructions should work the first time.

Make sure you logged in as administrator (it may also be necessary to disable any protection software such as antivirus and firewall). Remove any HASP or Sentinel key/dongle attached to the computer. Disconnect the network cable and disable the wireless LAN connections if applicable.

You are going to first remove any old dongle drivers from the computer and then you are going to install the new Sentinel drivers.

Run FactSage 7.0 and click the Tools menu at the top:
'Tools > Sentinel Security Key (dongle) > Express driver installation'
and follow the instructions.

Connect the dongle and see if the red light or LED is on. It may take a while to light, then blink a while and then finally glow constantly.

If the dongle drivers have been successfully installed and the light is on then quit FactSage, turn on the antivirus and firewall that were disabled earlier, reconnect the network cables or the wireless LAN connections, and then run FactSage.

If the dongle does not glow constantly or if the dongle status still displays 'dongle drivers NOT installed' then try the following 2. Manual driver installation.

2. Manual driver installation

This is a step by step manual way of installing the Sentinel dongles drivers.

Make sure you logged in as administrator (it may also be necessary to disable any protection software such as antivirus and firewall). Remove any HASP or Sentinel key/dongle attached to the computer. Disconnect the network cable and disable the wireless LAN connections if applicable.
You are going to first remove any old dongle drivers from the computer and then you are going to install the new Sentinel drivers.

Run FactSage 7.0 and click the Tools menu at the top:
'Tools > Sentinel Security Key (dongle) > Remove drivers'
- you will get the message "Please wait ..." and then "Operation successfully completed" - this may take several minutes.
Reboot the computer.

Run FactSage 7.0 and click the Tools menu at the top:
'Tools > Sentinel Security Key (dongle) > Install drivers'
- you will get the message "Please wait ..." and then "Operation successfully completed" - this may take several minutes.
Reboot the computer.
Connect the dongle and see if the red light or LED is on. It may take a while to light, then blink a while and then finally glow constantly.
If the dongle drivers have been successfully installed and the light is on then quit FactSage, turn on the antivirus and firewall that were disabled earlier, reconnect the network cables or the wireless LAN connections, and then run FactSage.
If the FactSage dongle does not glow constantly or if the dongle status still displays 'dongle drivers NOT installed' check out the following section 3. Errors while installing drivers.

3. Errors while installing drivers

For any errors while installing the drivers:

Open Control Panel > Programs and features and uninstall any HASP-based programs.
Open Task Manager by right-clicking the taskbar (or by pressing Ctrl+Shift+Esc) and then clicking Start Task Manager. Select the Services window and stop any service (mouse-right-click > Stop Service) which starts with "Sentinel HASP", "Hasp", or "HLServer"
Erase any aks*.* files, "hardlock.sys" and "haspnt.sys" from "c:\windows\system32\drivers". In 64 Bit OS check for these files in the folder: "c:\windows\sysWOW64\..."
Change Device manager drivers:
- Open Control Panel > System
- Go to the Device Manager
- Select the menu "View > Show hidden devices"
- Expand the part "Non-Plug and Play Drivers"
- Uninstall (right-click) each of the following if they exist: "Hardlock", "Haspnt", "HASP fridge".
- Reboot the machine
- Try again to uninstall (1.7 or 2.4) and then to install (1.9 or 2.6) the drivers.

For more information go to the SafeNet Admin Control Center Help at http://localhost:1947 for real time Diagnostics for Sentinel License Manager and other options.

[www.FactSage.com] [CRCT] [GTT]